How good of a listener are you? Do you focus on the person who is speaking to you or do you multitask while speaking, trying to carry on a conversation while still getting other things done? Do you sometimes turn off and tune out when a family member is talking to you about something that isn’t really interesting to you?
Those things and more contribute to what kind of listening skills or ear q you have. Listening is a skill that most of us do not do well yet the benefits that being a good listener can provide are endless. Most of the time someone is not listening for understanding, they are waiting for a chance to talk about themselves. Stephen Covey says “Most people don’t listen with the intent to understand; they listen with the intent to reply.” We could all communicate so much better if our listening skills were stronger. Here are some ways to refine your listening skills.
Focus completely
When someone is speaking to you, stop doing e-mail, texting, or thinking about the next thing that you want to do. Focus completely on the person in front of you. When you give someone your complete attention you are validating the importance of that person to you. In turn, you will earn the reputation of someone who really cares about both people and issues. When you seem distracted when someone is speaking to you, it can cause them to shut down instead of opening up and sharing information that could be beneficial for you to know. Listening fully demonstrates that you respect others. It is the first step in building trust and rapport.
Don’t Make It About You
Being heard is not more important than hearing. Seek understanding before seeking to be understood. Many times instead of really listening, we are waiting for a chance to interrupt to make our point or add our story. What if we listened to understand to find shared values and to hear inspiration?
Knowledge and wisdom are not gained by talking but by listening. Listening is not about you so don’t worry about what you are going to say and focus on what’s being said.
Repeat and paraphrase
Repeat what someone says to you and summarize what you have heard. This shows you are listening for understanding and repeating back what you have heard encourages the speaker to continue to expound on the topic which will give you a greater context about what the speaker is trying to communicate.
Watch for Non-verbal clues
Listening is more than just hearing words; it is also about being aware of body language and non-verbal communication. What is the person saying with the facial expressions or body language that is not coming through in words?
Ask questions
Ask questions about what you are hearing. Not only does this show that you are fully engaged in the conversation but also you will learn more about the topic being discussed and you will make the person feel valued because you care about what he or she is saying.
expressions or body language that is not coming through in words?
Patience
Don’t interrupt or jump to answer. Listen to what is being said and be patient while the speaker communicates a message.
Don’t try to solve a problem
If someone has come for advice, realize that sometimes someone just wants empathy and understanding. You can help someone reach a solution on his or her own just by asking questions and letting them answer and work through the problem themselves. Sometimes all someone needs to do is voice the problem and get it off his or her chest. Do not interrupt them or try to one-up the person in the problem area. “Phew, you think you’ve got it bad. Listen to what happened to me.” Let the person explain fully and let it be completely that person explaining and you trying to hear the explanation.
Learn through listening
If you are speaking, you are not learning. We sometimes feel that we need to add something to a conversation just to be heard and let people know that we are an active participant. We could be so much more valuable if we listened more than we spoke. During your next conversation or meeting, stay silent and observe while others do the talking. After you think you have understood all aspects of the dialogue, then you can comment. Experiment to see if it makes a difference.
Assess through stories
Listening to the stories that people reveal is an easy way to get to know people. It’s a great way to find out more about a potential job candidate. People reveal character and values as they share stories; all you have to do is listen.
Listen for need
Everyone needs to be listened to at some point. Even rock stars need encouragement and a chance to share. People will show you their needs with body language or a sigh. When someone looks like they are carrying the weight of the world ask them about it. Be that person who lifts people up because there may be a time when you need the same support.
Be available
Don’t be too busy to listen to someone. It may be a lost opportunity that you will never have again. Your 14 year old might need to share something that is crucial even if only in her life. Stay open to those conversations and the possibilities for relationships that are all around you every day. Make eye contact, say hello, ask questions and then see where the conversation leads. As human beings we need connections and listening is a great way to connect.
Listening is a skill that most of us do not do very well. It is also a valuable learning tool as well as an excellent way to build connections and communication. It is a way to validate someone and a great interviewing method.
Listening is a skill that we can practice and hone and the benefits impact both us and those around us. Experiment with listening completely without interrupting, without making it about you, and see what you can learn.